Frequently Asked Questions

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, processed securely through Stripe at checkout.

Yes. Every payment is processed directly by Stripe, one of the world's most trusted payment providers. Your card details are encrypted and never stored on our servers.

Yes, you can enter a valid coupon code at checkout. Some coupons require a minimum order value or apply to specific products, and any restrictions will be shown when the code is applied.

Contact us as soon as possible by email or WhatsApp with your order number. We can usually amend or cancel an order before it has been processed for shipping, but we cannot guarantee changes once it is already on its way.

We ship across Norway and to customers throughout Europe, including Sweden, Denmark, Finland, and Germany.

Shipping is calculated at checkout based on your delivery address and the size and weight of your order, using live rates from Bring (Posten Norge) and PostNord. Orders above certain thresholds may qualify for free shipping.

Domestic orders within Norway typically arrive within 2–7 business days. International orders across Europe usually take 7–21 business days depending on the destination and customs processing.

Country-specific VAT is applied at checkout where applicable. Depending on your destination, additional customs duties or import charges may be assessed by local authorities on delivery, and these are the responsibility of the customer.

Yes. Once your order ships, you'll receive an email with tracking details, and you can also view live order status and documents from your account's order history.

Yes. Submit a custom order inquiry with your preferred dimensions, materials, budget range, and any reference images, and our team will review it and respond with guidance and a quote.

After reviewing your inquiry, we'll message you directly through your account with a personalized quote and a secure Stripe payment link. Nothing is charged until you review and accept the quote.

Because each piece is handcrafted to order, custom builds take longer than in-stock items. Your estimated timeline will be confirmed together with your quote.

Because our products are handcrafted, all sales are final and we do not accept returns or exchanges for change of mind or incorrect selection. Please review product dimensions, materials, and details carefully before ordering.

Contact our support team within 7 days of delivery with your order number and photos of the issue, and we'll work with you to make it right.

Custom builds are made specifically to your order and are non-refundable once production begins, except in the case of a manufacturing defect. See our Returns Policy for full details.

Yes. Every temple, pooja item, and cultural product is sourced directly from skilled artisans across Nepal and South Asia, made using traditional techniques and materials.

Keep wooden pieces away from direct sunlight and excess moisture, and dust with a soft dry cloth. Brass and copper items can be polished periodically with a suitable metal polish to maintain their shine. Care notes specific to your item are included with each order.

Each product page lists dimensions, materials, and available variants. If you still have questions, reach out through our contact page and our team will help before you order.

Creating an account lets you track orders, download invoices and receipts, and manage custom order requests in one place, so we recommend signing up before you check out.

You can reach us by email, WhatsApp, or through our contact page, and our team will get back to you as soon as possible.

Visit the product page and submit your rating and review. Reviews are checked by our team and published shortly after approval.

We handle your data in line with our Privacy Policy, and you can request a data export or account deletion at any time from your account settings.