Return & Refund Policy
Last updated: July 22, 2026
At Global Handkraft, every product is carefully handcrafted with attention to quality. Your satisfaction is important to us, and we aim to make the return process simple and fair.
Return Eligibility
You may request a return within 7 days of receiving your order if the item is damaged, defective, or incorrect. Returned items must be unused, in their original condition, and include all original packaging.
Non-Returnable Items
- Custom-made or personalized products.
- Items damaged due to misuse or improper handling.
- Products returned without prior approval.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.
Exchanges
If you receive a damaged or incorrect item, we will gladly replace it at no additional cost, subject to product availability.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. In such cases, Global Handkraft will cover the return shipping expenses.
How to Request a Return
To request a return or exchange, please contact our customer support team with your order number, a description of the issue, and photos of the product if applicable.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us through our website's contact form or our official support email.
We reserve the right to update this policy at any time. Changes will be posted on this page with the updated revision date.